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Omni-channel Customer Experience

Services & SolutionsDigital Product OfferingsOmni- channel customer experience

Omni channel customer experience

TMLBSL has created an Omni-channel platform for marketing, sales and customer experience. This omni channel platform implementation helps in transformations of HR functions, Supply Chain, IT Helpdesk Management, Finance & Accounting, Device and Inventory Management.

The platform is enabled with Artificial Intelligence and Business Intelligence capabilities to help in business decision making.

Omni channel customer experience Platform
Benefits:
  • A unified collaborative platform to enhance customer experience through social media, websites, mobile apps, FB Messenger, WhatsApp and any other channel as required by the customer.
  • 360 customer view though one platform.
  • Enabling cross selling and upselling.
  • Nurture digital relationships to improve operational efficiencies.